DLP - Telephone Banking Solution

The De la Phone DLP Telephone Banking solution offers bank customers direct access to account information and transaction processing using a touch-tone or mobile telephone. DLP Telephone Banking provides a convenient home banking service 24 hours a day, 7 days a week. It handles customers' calls with a professionally recorded voice, prompts the caller by describing available services and information, and then provides the requested information.

 

No longer are bank personnel burdened answering routine customer questions. If a customer does require personal assistance during regular business hours, the call can be quickly transferred to a customer service representative.

 

 

 

Fig Telephone Banking System Overview

 

 

Telephone Banking from De la Phone Technologies provides the latest in telephone banking technology including multi-language capabilities. Its abstract data interface layer allows for integration with a variety of core processors to provide real-time account information and transaction capabilities.

 

Key Features

 

• Customers can access deposit account balances, retrieve transaction information on deposit accounts, cheques paid, debits and credits
• Transfer funds between deposit account
• Place stop payment orders
• Checking/current account balances
• Inquiry on specific cheques and stop payment request on a cheque
• Loan account inquiry and loan payment information
• Cheque rates and yields
• Cheque order requests
• Statement request (reprint)
• Voice messages from customers
• PIN change
• Card activation
• Hot card blocking

 

Key Benefits

• Automated responses to routine customer inquires, the ability to transfer funds and an opportunity to promote new products and services
• Multilingual
• Cost-effective
• Easy to implement
• Provides an accurate reflection of account balances as transactions occur
• Increases customer loyalty, customer service and satisfaction
• Eliminates the need for customers to wait for an operator and improves bank resource allocation
• Provides automated marketing of bank products and services and improves employee efficiency:

 

 

If you need any further information contact us at info@delaphone.com